They’ve taught in the skies. Now they support the schools that do.
What happens when two pilots trade instructor briefings for onboarding calls and implementation workshops?
At FlightLogger, you get something rare in the world of flight training software: real aviation professionals guiding real aviation teams.
Frederik Christensen and Niel Le Roux, now key players in our Customer Success team, aren’t just here to help you use FlightLogger. They’re here to help you make it work in the real world - because they’ve lived in that world.
They’ve seen the friction of instructor scheduling, the stress of last-minute cancellations, and the ticking clock before an audit. And they’ve felt the pressure of keeping standards high while keeping paperwork in check.
Now? They’re using that experience to help flight schools around the world streamline operations and raise training standards.
From Flight Deck to FlightLogger
Frederik’s aviation journey started at the terminal windows - arriving early just to watch the aircraft move. That curiosity became a career: instructing, flying twins and singles, managing briefings, and guiding students through their first solo flights.
“What drew me to FlightLogger wasn’t just the product. It was the chance to keep working with aviators,” Frederik shares. “I speak with flight schools in 50+ countries every day - and we’re on the same wavelength. We’ve been through the same situations.”
Niel’s path took him into commercial flying before landing in customer success. Though he hadn’t planned the pivot, it just clicked.
“I just like talking to people. Helping them. Problem-solving,” Niel says. “And this role? It fits like a glove.”
He thrives in complexity - but keeps things simple where it matters:
“We’re not here to sell features. We’re here to fix problems. Real ones. The same ones we used to face ourselves.”
Why Aviation Experience Changes Customer Success
FlightLogger was built by people who understand the stakes in flight training - because we’ve flown it, taught it, scheduled it, logged it, and audited it.
That experience doesn’t just live in our product. It lives in our people - like Frederik and Niel - who make support feel relevant, and real.
It’s support that understands what “checkride prep” means. That instructor rosters shift mid-semester. That hitting pass-rate targets while staying compliant is no small feat.
“I've flown with students. I know how a school runs day to day,” Frederik explains. “That makes a big difference when you’re supporting teams who are doing the same.”
“And let’s be honest,” Niel adds with a smile, “you don’t need to be a tech wizard. You need tech that makes sense to an instructor at the end of a long day. That’s what FlightLogger is.”
Support That Actually Supports
This isn’t about hiring pilots for show. It’s about relevance - shortening the distance between support and reality.
It’s why our platform feels intuitive to instructors, schedulers, and heads of training. And it’s why, when you reach out to our team, you’re not getting scripted replies - you’re getting people who’ve walked in your shoes and genuinely care about your success.
The feedback says it all. As Niel recently shared with the FlightLogger team, our inbox doesn’t just receive support tickets - it gets thank-you notes.
“I truly don’t know what I’d do without your ongoing support,” one client wrote.
“You guys are the best,” said another.
Niel’s takeaway?
“Next time you speak to someone on the FlightLogger support team - give them a nod. They’re quietly making life easier for flight schools around the world.”
We might be in client success - but we’re still instructors at heart. That means showing up for every client like it’s a student’s first solo: calm, clear, and fully prepared.
What “A Better Way” Really Means
At FlightLogger, “a better way” isn’t just a slogan - it’s a daily standard.
It’s why our platform is intuitive. Why our implementation is fast. Why our support comes from people who’ve been in the cockpit and not just read about it.
And it’s why Frederik and Niel aren’t exceptions - they’re examples of how we define value.
“We’re not reinventing aviation,” Frederik adds. “We’re just taking what already works - and helping make it smoother, smarter, and scalable.”
That’s what a better way looks like.
If you’re looking for software support that speaks your language, we’re here. Book a demo or contact our team to see how FlightLogger works in real life.